ORDER RELATED QUERIES
How do I know once my order is confirmed?
Once your payment is authorized and your order is completed, you will receive an email from Shrivvi confirming the order placement. You would be provided with the Order Number, details of the order and the amount you have paid. You will also receive an SMS confirming the same.
Do you take orders over the phone?
We do not take orders over the phone. The customer would have to place an order on www.shrivvi.com by themselves.
What is the estimated delivery time?
The delivery time varies from cities to cities. Typically, it takes 4-5 days for allmetros & Tier 1 cities. Tier 2 & 3 cities may take 5 to 6 days. Some cities in North East India & J&K etc. may take minimum 7 to a maximum of 10 days. Due to unforeseen reasons, there might be delay in shipments and would appreciate your patience. We would definitely try our best to get your shipment delivered asap.
How are orders placed on www.Shrivvi.com, delivered to me?
Once the order is placed, we ship the order through one of our various courier partners. All these partners are reputed, logistic service providers. Once your order has been shipped you will get an email and an SMS informing you the details of courier partner and an AWB number using which you can track your shipment. Furthermore, we would also share the estimate delivery dates via SMS and email.
How to check the status of my order?
To check the status of your order, scroll down to the bottom most section. There you can find ‘TRACK ORDER’ you can enter the details like order id, AWB no .We will also email you when there is a status update to your order.
I placed an order twice.
In case you have placed your order twice and would like to cancel one of the orders, do contact us immediately. We would cancel one of your orders and your refund will go back via the payment method you used when placing your order.
I had placed an order may I know when would I receive it.
The orders are shipped within 2-3 working days. We strive our best to ship your order asap. The delivery time is within 7-10 working days.
PRODUCT RELATED QUERIES
Do all sarees come with blouse piece?
No, not all sarees come with blouse piece. Please scroll through description mentioned if it has a blouse piece or not.
What is the dimension of the saree?
Our sarees are 5.5 meters in length for sarees without blouse piece and 6.2 meters for sarees with blouse piece and the width is approximately 47- 49 inches.
Are the products shown on website accurate?
Products on our website are handmade and we try our best to be as precise as possible. However, there may be minor variations in the colour of the fabric due to individual screen resolution, dyes, prints or embroideries of the product. However, since these are mostly handloom hence there can be minor changes and irregularities and we believe imperfection adds to the charm of handloom.
Can I get a saree customized in a particular combination or design?
Sorry but unfortunately, we do not customize a single saree according to particular combination as it is difficult to just make one saree, as the production cost goes higher. If the order is for a batch of 50 sarees or more.
How do I find a product on the website?
How can I find out about the details about the product sizing, material andcolour?
All the products listed on our website have detailed product descriptions. When you click on the product you like, you will be taken to the Product Page. On this page, you can find details such as Material, Colour and Washing Instructions mentioned in details.
I had placed an order may I know when would I receive it.
The orders are shipped within 2-3 working days. We strive our best to ship your order asap. The delivery time is within 7-10 working days.
SHIPPING RELATED QUERIES
What do I do if my shipment has tampered?
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at contact@shrivvi.com mentioning your Order ID. We will personally ensure that a brand- new replacement is issued to you with no additional cost.
What happens in case my order is not delivered?
In case the ordered items do not reach the customer within 30 days from the shipping date from our warehouse, we will offer a full refund, provided any tracking information does not show that delivery was attempted at the customer doorstep. However, in the case of packages for which we do not have tracking details, we will assume in good faith that the package delivery was not attempted
and we will refund the entire amount within 7-10 days from the date of raising a complaint with us.
GENERAL QUERIES
Do you have discount for first time buyers?
No active coupon is valid as of now. Our team will keep all customers updated if any ongoing discounts are there.
Can I order through WhatsApp, Instagram or Facebook?
Unfortunately, we do not accept orders through them. Your order needs to be placed through the website only.
